Privacy Policy

Last Updated: March 02, 2026

This Privacy Policy explains how Far Rainbow LLC (doing business as “KneeFlex Insights”) (“Company”, “we”, “us”, or “our”) collects, uses, discloses, and safeguards information when you visit https://kneeflexinsights.com (the “Site”), place an order, enroll in a subscription, or contact support.

By using the Site, you agree to this Privacy Policy. If you do not agree, please do not use the Site.

1. Information We Collect

We may collect the following categories of information:

A) Information you provide to us

  • Order information: name, shipping address, billing address, email address, phone number, items purchased, order history.
  • Subscription information: subscription status, renewal dates, shipment schedule, and customer service history.
  • Support communications: information you provide in emails, forms, chats, or other communications with us.

B) Payment information

Payments are processed by third-party payment processors (for example, Stripe). We do not store your full payment card number. Our payment processor may collect and store payment details in accordance with its own privacy policy and security standards.

C) Information collected automatically

  • Device and usage data: IP address, browser type, device identifiers, operating system, pages viewed, referring URLs, timestamps, and interactions with the Site.
  • Cookies and similar technologies: cookies, pixels, and tags used for Site functionality, analytics, and advertising.

2. How We Use Your Information

We use information we collect to:

  • Process and fulfill orders, including shipping and delivery.
  • Administer subscriptions (including trial conversions, renewals, cancellations, and customer support).
  • Communicate with you about your account, orders, subscriptions, and customer service requests.
  • Send transactional messages (order confirmations, shipping updates, subscription notices).
  • Improve the Site, user experience, and product offerings.
  • Detect, prevent, and investigate fraud, abuse, security incidents, and illegal activity.
  • Comply with legal obligations and enforce our Terms.
  • With your choices, deliver marketing and advertising (where permitted by law).

3. Cookies, Analytics, and Advertising

We and our service providers may use cookies, pixels, and similar technologies to operate the Site, remember preferences, understand usage, and (where enabled) measure advertising performance.

  • Essential cookies: required for Site functionality (e.g., cart, checkout, security).
  • Analytics: help us understand Site traffic and improve performance.
  • Advertising: may be used to deliver ads and measure conversions.

You can control cookies through your browser settings. If you disable cookies, some Site features may not function properly. Depending on your region, you may also have additional cookie choices presented on the Site (if implemented).

4. How We Share Information

We may share information in the following circumstances:

  • Service providers: with vendors who perform services for us (payment processing, order fulfillment, shipping, customer support, analytics, marketing, and IT/security).
  • Payment processors: to process payments and prevent fraud (e.g., Stripe).
  • Shipping and logistics: to deliver your orders.
  • Legal and compliance: if required by law or in response to lawful requests, subpoenas, or court orders.
  • Protection of rights: to protect the rights, property, and safety of the Company, our customers, or others.
  • Business transfers: in connection with a merger, acquisition, financing, reorganization, or sale of assets.

5. Marketing Communications

We may send marketing emails where permitted by law. You can opt out of marketing emails at any time by using the unsubscribe link in the email or contacting us at support@flexanow.com.

Transactional communications (e.g., order confirmations, shipping notices, subscription billing notices) are not marketing and may continue as necessary to provide the service.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to process transactions, provide subscriptions, maintain records, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary based on the type of information and legal requirements.

7. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

A) U.S. State Privacy Rights (e.g., California)

Depending on your state of residence, you may have rights to request access to, correction of, deletion of, or portability of your personal information, and to opt out of certain processing such as targeted advertising.

Do Not Sell/Share (California)

We do not sell personal information in the traditional sense. However, some advertising/analytics technologies may be considered “sharing” under certain state laws. You may request to opt out by contacting us at support@flexanow.com.

B) How to submit a request

To exercise your rights, email us at support@flexanow.com with the subject line “Privacy Request”. We may need to verify your identity before fulfilling certain requests.

9. Children’s Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us and we will take appropriate steps to delete it.

10. International Visitors

If you access the Site from outside the United States, your information may be processed and stored in the United States or other jurisdictions where our service providers operate. By using the Site, you understand that your information may be transferred to countries with different data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date above indicates when changes were made. Continued use of the Site after changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

Far Rainbow LLC

1075 Courtland Drive, Buffalo Grove, IL, 60089, USA

Email: support@flexanow.com